Products

We have developed a range of business applications specifically for the rail industry that use the latest innovations in mobile and the internet to make teams more effective and to speed up and simplify business processes.

And if you have an idea that you want to see brought to life we have a custom software development team ready to create bespoke applications.

Man taking a photo of train station damage

Carry out smart, efficient fault reporting

SQMS is a smart device and database solution that can be applied across an organisation in all sorts of ways. It can be used to carry out audits and inspections of assets or it can be used by all staff to report any ad hoc snags or faults they discover.

This empowers the whole workforce by giving them the means to easily report anything they see that is wrong.

 

Train tickets

Streamline your revenue protection process

TIPS is a mobile device and back office software solution for revenue management staff who are carrying out ticket inspections, blockades and subsequent prosecutions. The app has address and electoral roll look-up while the backend includes case tracking and document preparation.

A version is also available to manage car parking with interfaces to season ticket and other databases.

Social Bubbles
Be proactive with social customer service

Social media is a great way to provide prompt, timely customer service and address issues raised before they escalate.

We have rail industry focussed software available to help you embrace social media, to connect and engage with your customers and realise the customer service and communication potential of these online networks.

National Rail's Ask Lisa
Self Service tools empowers your customers

Our self service solutions allow your customers access to information 24/7, reducing pressure on call centres and other customer service points.

These tools include interactive FAQs, Web Chat, knowledge bases and artificial intelligence applications which can be deployed on websites, intranets, mobile phones and social media.