Online Self Service Solutions

Online Self Service using Lisa - National Rail Enquiries Virtual AgentResearch has found that around 70% of people would be happy to use online self service facilities rather than phone a call centre.  This percentage is growing each year.  Last year, the number of internet users worldwide reached 2.27 billion, almost exactly twice what it was five years ago. Consumers expect to be able to access information as and when they need it on a variety of devices, whether on the go or from their PC.

We can help you respond to this by reaching out to meet your customers’ needs in this fast moving world using these touch points to generate business opportunities.

To meet these demands, we can create high quality measurable solutions including:

  • Virtual agents
  • Live chat
  • Mobile app development

Read more about our online self service solutions in the relevant section.